Terms and Conditions
Updated: January 4th, 2024
“SugoiMED” for Patient (hereinafter referred to as “the App”) is an app provided by Nihin Media K.K. (hereinafter referred to as “the Company”) and is a solution for the general public (hereinafter referred to as “the User”), offering a wide range of services related to health and lifestyle. The application can be used only by persons 16 years of age or older (or by persons under 16 years of age with the consent of their parents or legal guardians).
By downloading, installing, accessing or using this Application, you acknowledge that you have read, understood and agree to be bound by the terms and conditions contained in these Terms of Use (“Terms”). If you do not agree to these Terms of Use, please do not continue to use the Application.
We collect personal information when you use this Application and all products, apps, services web portals and websites related to this Application that we provide (collectively, the “Services”).
“Personal Information” means personal information as defined in Article 2.1 of the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Act”), including name, address, contact information, medical history, and other information provided by the user through this application that can identify a specific individual (including information that can be easily cross-checked with other information and thereby identify a specific individual), (This includes information that can be easily matched with other information and thereby identify a specific individual.) (including information that can be easily matched with other information and thereby identify a specific individual).
Processing” means the collection, recording, organization, storage, use, exploitation, disclosure, transfer, sharing or deletion of personal information.
Protecting personal information is an important responsibility of the Company. We will comply with all applicable laws, orders, regulations, and guidelines regarding personal information in Japan (hereinafter collectively referred to as “Applicable Laws”), and will strive to protect personal information in accordance with these Terms of Use.
These Terms of Use stipulate what personal information we process and how users manage their own personal information.
These Terms of Use apply to all data collected in connection with our services, regardless of the country or region in which our services are used. In addition, even if this application is used outside of Japan, these Terms of Use are governed by the laws of Japan.
With respect to the application of these Terms and Conditions, we are responsible for processing personal information.
We will process data only to the extent permitted under applicable laws and regulations and only to the extent described in these Terms and Conditions.
Users may agree to these Terms of Use regardless of whether they use the Japanese or English version.
- You agree to provide accurate and up-to-date information during the registration process and to keep your account credentials secure.
- Users are solely responsible for their use of this Application and any content or information shared through this Application.
- User agrees not to use the Application for any illegal, fraudulent or unethical purposes.
- Users may not reverse engineer, modify, distribute, or attempt to create derivative works of the Application.
- Users are solely responsible for any content they post, share, or distribute through the Application.
- You agree not to post or share content that is offensive, illegal, misleading or infringes on the rights of others.
- The user acknowledges that the user’s health and welfare is the user’s own responsibility.
- We are not responsible for any consequences resulting from discussions between users and doctors or clinics, hospitals, cosmetic clinics and laboratories (medical checkup facilities) belonging to physicians, etc. (hereinafter referred to as ” providers “) .
- Users agree to use the Application in a responsible and ethical manner and to refrain from any conduct that may cause harm to others or violate applicable laws and regulations.
- Users shall not use this Application for any illegal purpose or without the necessary permission.
- It is the responsibility of the user to take care of valuables during lab to home health appointments. In the unlikely event of a dispute with visiting staff, please notify the lab concerned and the Company immediately. However, we are not legally obligated to compensate you for any financial loss, although we will do our best to take action on our part to provide a resolution.
- This application displays a list of medical institutions and physicians partially obtained from the public information of the Ministry of Health, Labor and Welfare, each local health bureau, and each medical institution. Although we update and verify the information periodically, users should reconfirm accurate and up-to-date information on medical institutions and physicians as necessary.
- The above information obtained and displayed from the public information of the Ministry of Health, Labour and Welfare, local health bureaus and medical institutions is obtained in accordance with the opt-out provision of Article 27, Paragraph 2 of the Personal Information Protection Law, and the provision of such information to third parties through opt-out procedures again without the consent of the individual (re-opt-out) is prohibited. For details, please refer to the Privacy Policy on our website.
- Accuracy of Information: If you use this application to seek medical advice, you agree to provide accurate and complete medical history and information to the physician you consult.
- Providing Emergency Services: The user understands that this application is not intended for emergency medical situations. In the event of an emergency situation, you should seek immediate in-person medical attention.
- Timely payment: A message will appear asking for payment after performing online medical treatment, etc. on this application. Please make the payment without delay within the due date indicated in the message.
- If for any reason you are unable to pay within the due date for any reason, please contact us promptly.
- In the event of a delay in payment, the Subscriber shall pay, in addition to the unpaid amount, a late payment charge at the rate of 14.6% per annum (calculated on a daily basis on the basis of 365 days per year) from the due date until the payment is made.
All intellectual property rights related to this Application, including copyrights, trademarks, and patents, are the exclusive property of the Company. This Application and its contents, including text, graphics, logos, icons, images, software and information with proprietary value, are the property of the Company and are protected by applicable laws and regulations.
This application is provided “as is” without warranty of any kind, either express or implied. we do not warrant the accuracy, reliability or fitness for any particular purpose of this application.
In addition, the MHLW is not liable for any damages arising from or related to the user’s failure to reconfirm the accuracy, reliability, or fitness for a particular purpose of the information on this application, which is obtained from the public information of the MHLW, local health bureaus, and medical institutions and physicians listed on this application. The Ministry of Health, Labor and Welfare and each medical institution shall not be liable for any damages arising out of or in connection with the user’s failure to reconfirm the accuracy, reliability or fitness for a particular purpose of the information.
To the extent permitted by applicable laws and regulations, we shall not be liable for any damages arising out of or in connection with the use of this Application by the User.
We collect the following personal information
- Name, photo, age, gender, date of birth, phone number, e-mail address, address, health insurance coverage status, image of health insurance card, image of my number card (only front page) at the time of account creation, similar information regarding other family members/relatives to be registered, and other information to be entered when creating an account
- At the time of the appointment, note the user’s symptoms and other
- Posting of opinions, comments, etc. about physicians and businesses
- Access logs including activity within this application
- If the account was created using a third-party account, such as a Google ID or Apple ID, information such as the identifier of the third-party account.
- Previous medical certificates uploaded on this application. These medical certificates will be shared with the doctor with whom you have an appointment.
- Credit card information is not collected by Nihin Media K.K., but is stored and managed by GMO Payment Gateway, Inc.
- Location information: For example, based on your location, the app will identify the nearest doctor matching your symptoms, location, and other criteria. If you do not want to share your location, you can always change the app settings on your phone. Certain services personalize content based on your IP address.
- Information about the device, browser, and app used by the user (ad identifier to identify the device/browser, cookie ID and device type, OS, language/time zone settings, browser type, app version, etc.) and network information (carrier name, IP address, etc.) and network information (carrier name, IP address, etc.). Please note that collected advertising identifiers may be associated with internal identifiers.
If you do not provide us with essential information such as your telephone number, identification card such as health insurance card or my number card for identity verification when creating an account, you may not be able to use all or part of the service.
We process personal information and activity logs for the following purposes and only for the following purposes
- Registration and authentication to use this application
- Facilitate online consultations/consultations with licensed physicians
- Providing services tailored to individual users within this application
- Improve the features and services of this application
- Compliance with legal obligations
Registration and authentication to use this application
Personal information is used to promote security measures and measures to prevent unauthorized use of our services, and we want our users to feel secure in using our services.
Below are examples of how we use personal information to promote security measures and prevent unauthorized use.
- Verify the identity of the user, that the access is authorized, and that only the user is accessing the content displayed in the account.
- Identify illegal activities, unauthorized access, and unauthorized use.
- Monitor illegal postings, etc.
- Contact the user to inform them of any unauthorized access or updates to these Terms and Conditions (either by email or in the relevant tab in the user’s account). .
Facilitate online medical care and consultation by licensed doctors
Reports and notes regarding your current and past health status will be shared only with the physician with whom you have a medical appointment, for the purpose of facilitating your care. They will not be processed for any other purpose. Below are examples of how personal information is used to facilitate medical care, including both in-person and online medical care.
- Provide information necessary for the doctor to diagnose the disease and provide appropriate medication, including name, age, gender, medical condition, and purpose of visit.
- To provide a detailed past medical history, including pre-existing conditions and medications taken, to help the physician accurately assess the user’s medical condition before prescribing appropriate medications.
To provide a personalized user experience within this application
We use your personal information and activity logs to provide you with personalized content recommendations, including sponsored promotions. The following are examples of how we use personal information and activity logs to provide you with personalized content
- Identify and provide a list of relevant medical facilities based on symptoms, location, etc.
- Deliver advertisements about services that match the user’s profile, including age, gender, date of birth, place of residence, and activity history.
- Offer coupons, gifts, and other benefits based on user activity logs.
Improvement of this application’s functions and services
Our goal is to provide our users with high quality features and services. To achieve this, we need to continuously research and understand the needs of our users in this application to determine what features and services are working well and what challenges our users face.
The following are examples of how we use personal information and activity logs to improve the features and services of this application.
- Collect feedback from users on technical issues they are facing with this application.
- To improve the service by conducting statistics and analysis on the usage of this application.
- Understand the usage patterns of users and develop new services and content.
- Improve the screen design by understanding the frequency of use of each tab in this application.
- Conducting user surveys regarding services that we currently provide or may provide in the future
Compliance with agreements
The Company’s goal is to improve the satisfaction of all Users. The Company analyzes data to ensure that user activities do not violate these Terms and Conditions.
We may also process users’ personal information in the following cases
- Necessary to complete a contract or service to which the user is a party or to take action at the user’s request prior to entering into a contract or confirming service.
- When necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities.
- When necessary to protect the interests of the user or other individuals.
- When necessary to comply with a legal order to disclose information.
We will not provide personal information to any other third party (whether paid or free of charge) without the user’s consent, except as stipulated in these Terms of Use. We will not provide personal information to other third parties (whether with or without compensation) without the user’s consent, except as provided in these Terms. We may contract with third parties to provide analytics, data processing, and other services to help us improve the Application and promote the products and services of other companies. If these third parties have their own privacy policies and terms of use, you shall comply with such terms of use when you interact with such third parties. When we provide data to such third parties, we will, in principle, enter into a nondisclosure agreement, and such third parties may use the data only for the specific purposes specified in such nondisclosure agreement.
By using this Application, the User acknowledges and agrees that certain data (including personal information) collected from the User’s use of this Application. By using this application, you acknowledge and agree that certain data (including personal information) collected from your use of this application may be shared with third parties for the purpose of improving and enhancing the functionality of this application. This data may include, but is not limited to
- Data on interactions with physicians and others within this application
- Technical Equipment Information
- Utilization Analysis and Patterns
Uploaded diagnostic forms and notes will be shared with the doctor making the appointment for consultation.
Data shared with third parties other than the provider, administrative staff working for the provider, and physicians will be anonymized.
This application allows payment for both in-person and online medical services, and GMO Payment Gateway, Inc. will securely manage and store the user’s personal information. Please note that a system usage fee may be added to the doctor’s consultation fee.
The user agrees to always pay the consultation fee as directed by the doctor after receiving services. Failure to pay the prescribed fee after receiving services may result in legal action by the provider or the Company to recover the costs.
By proceeding with the registration process, the user is deemed to have consented to the sharing of the user’s data as described in these Terms and Conditions. Users may withdraw their consent at any time by deleting their account and discontinuing use of this Application. Please note, however, that notwithstanding the withdrawal of consent, data may be shared with third parties for the proper functioning of this Application. However, if such data contains personal information, it will be processed in accordance with the Personal Information Protection Law.
We take reasonable steps to ensure the security and confidentiality of our users’ personal information. We have implemented technical, physical, and administrative security measures to protect against unauthorized access, loss, alteration, and disclosure.
In the event of a suspected or actual data breach, we have processes in place to respond quickly and effectively. If you believe a data breach incident has occurred, please contact us immediately at contact@nihinmedia.jp
If we receive an official request such as a warrant, or if there is an imminent danger to a person’s life or property such as a suicide or bomb threat, we may disclose personal information to law enforcement agencies such as the police or third parties such as courts in accordance with applicable laws and regulations.
In managing the collected personal information, we will take strict security measures in terms of both technical and organizational aspects. In addition, in order to continuously improve the protection of personal information, we will strive to review and strengthen our internal rules and regulations in accordance with changes in applicable laws and regulations.
In principle, we will retain most of the user’s information unless the user requests that his/her account be deleted. If we receive a request from a user to delete his/her account, we will delete the user’s information in accordance with applicable laws and regulations after storing the user’s information for a maximum of 24 months.
We appreciate your cooperation in protecting the personal information of our users. Please do not share your password with others. If you suspect any other unauthorized activity on your account, please notify us in writing at contact@nihinmedia.jp.
You have the right to access, correct, or delete your personal information to the extent permitted by applicable law. We strive to provide you with the ability to edit your profile and to set and manage the collection, use, and sharing of your personal information on our services. If you do not agree with our Data Use Policy, you have the right to withdraw your consent at any time by deleting your account. We will stop processing your data on the day after you delete your account. However, all data prior to the date of account deletion will continue to be processed in accordance with section 15 of this document.
By using the Application, you acknowledge and agree to the installation and use of the third party modules and cookies described herein.
Third Party Modules: The Application may use third party modules to enhance its functionality, performance, and user experience. These modules may include analytics tools, advertising platforms, social media integrations, and other software components provided by third party vendors.
Use of Cookies: Cookies are small text files that are stored on a user’s device and collect information about their interaction with the Application. We may use both session and persistent cookies to personalize your experience, analyze usage patterns, and improve our services.
Data Collection and Use: Third party modules and cookies may collect data such as device information, location information, usage patterns, and activity history within this App. The collected data may be used to analyze user behavior, improve the App’s functionality, and provide targeted advertising.
You can choose whether or not to accept cookies based on your browser settings or by using other tools. However, if you disable cookies or limit the ability to set cookies, you may not be able to take full advantage of the website or access all of its features, which may limit your overall user experience.
We reserve the right to change or modify these Terms and Conditions at any time. Any changes or modifications to this Agreement will be announced to the user on the Application or on the website. Your continued use of the Application after such modification shall constitute your acceptance of the modified Terms of Use.
Use of this application is limited to persons 16 years of age or older; persons under 16 years of age may not use this application without the consent of a parent or guardian.
We reserve the right to suspend, terminate or modify this Application at any time without prior notice. We also reserve the right to terminate a user’s access to the Application if the user violates these Terms of Use.
The Company reserves the right to monitor and control the Content posted on the Application. The Company reserves the right to remove any Content that violates these Terms of Use or applicable laws and regulations.
We do not guarantee or verify the accuracy of any user-generated content on the Application.
We will not be liable for any damages whatsoever resulting from the use of this application by users or from content posted by other users.
For matters not addressed in these Terms and Conditions, we are responsible for processing personal information collected through the Services to which these Terms and Conditions apply. If you have any questions or inquiries regarding these Terms and Conditions, or any questions, complaints, concerns, or comments regarding the processing of your personal information on the Services, please contact us at contact@nihinmedia.jp or in writing at
Nihin Media K.K.
Attn: Privacy Policy
Shibuya Mark City W 22F, 1-12-1, Dogenzaka, Shibuya, Tokyo 150-0043
By proceeding, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement.